We have no problem with cancellations and refunds we like to make customers aware its return to base at customers discretion and cost.
All orders are to be returned to the shop for a full refund from 14 days of delivery, this is trading standards maximum time
its your responsibility to return goods to base for a refund
We will retain a minimum of 40% to cover costs of the board and labour as all items are built to order i.e anything we have had to carpet sued, bespoke alterations, materials would have been cut for your project. All refunds are based on goods being received in same condition as we ship i.e not damaged, no alterations and if items are damaged please report on delivery do not sign for .